TERMS OF SERVICE

Cove Water Solutions | https://covewatersolutions.com/home

These Terms of Service ("Agreement") constitute a legally binding contract between Cove Water Solutions ("Company," "we," "us," or "our") and any visitor, user, or customer ("you" or "Customer") who accesses our website (https://covewatersolutions.com/home) or schedules services through our Company. By using our website or booking a service, you agree to be bound by this Agreement. If you do not agree, please do not use our website or services. Individuals under the age of eighteen (18) are not permitted to use our website or book services.

We reserve the right to amend or update this Agreement at any time. Continued use of our website or services constitutes acceptance of any changes.

I. Services

Cove Water Solutions provides professional water treatment assessment, equipment sales, installation, and maintenance services for residential properties on Long Island and in Westchester, New York. Our services include but are not limited to:

• Free in-home water assessments

• Reverse osmosis (RO) system installation

• Water softener installation

• Whole-home filtration system installation

• Shower filter installation

• Scheduled filter replacement and system maintenance

All services are performed as listed on our website or as agreed upon in writing between Cove Water Solutions and the Customer.

II. Free Water Assessment

Our free water assessment is provided at no charge and with no obligation to purchase. During the assessment, we test your home's water and provide an honest explanation of the results. Any system recommendation made following the assessment is based solely on your water quality and household needs. You are under no obligation to proceed with any purchase or installation.

III. Quotes, Estimates, and Equipment Pricing

All quotes and estimates are based on the information available at the time of the assessment, including water test results, plumbing configuration, and the scope of installation requested. Final pricing may vary based on site conditions, plumbing complexity, or additional materials identified as necessary during installation. A quote is not a binding contract until both parties have agreed in writing to the specific scope, equipment, and pricing for the job.

Any changes to the agreed scope of work will be discussed with and approved by the Customer before additional work is performed or additional costs are incurred.

IV. Scheduling and Confirmation

Confirmation

Submitting a service request or booking inquiry online does not automatically guarantee an appointment for the selected date and time. Scheduling conflicts may occur. A representative will contact you via email or phone to confirm your appointment.

Customer Presence

The Customer or an authorized adult representative (18 years of age or older) must be present at the property for the duration of the water assessment, installation, or service visit. This is required to review work, provide access to plumbing areas, and approve the completed installation before our team departs.

Appointment Window

All scheduled services include a one to two (1-2) hour arrival window to account for potential delays such as traffic, weather, or prior job overruns. Long Island and Westchester traffic conditions can be unpredictable; we will notify you by phone or text if our team is running significantly behind schedule.

V. Payment

Payment for equipment and installation services is due upon completion of the work unless other arrangements have been agreed upon in advance. Payment may be made via credit or debit card, check, or other methods as confirmed at the time of booking. We accept all major credit and debit cards.

Deposits

For custom or special-order equipment, a deposit may be required at the time of order confirmation. Deposit amounts and terms will be communicated clearly before any charge is made.

Recurring Maintenance Plans

Customers who enroll in a scheduled filter replacement or maintenance plan authorize us to charge the agreed amount to the card on file or by invoice per the plan schedule. Plan pricing and intervals will be confirmed at enrollment.

Financial Responsibility

You are personally and financially responsible for all outstanding fees and costs for equipment, installation, and services rendered. This includes any collection costs, attorneys' fees, and legal expenses incurred in the recovery of unpaid balances.

VI. Satisfaction Guarantee

We stand behind every installation we perform. If you are not satisfied with our work, please contact us within forty-eight (48) hours of service completion via phone or email and we will return to address the issue at no additional charge. We do not offer refunds on installed equipment or completed labor; however, warranty claims on defective equipment are handled per the manufacturer's warranty terms described in Section X of this Agreement.

VII. Right to Refuse Service

We reserve the right to refuse or discontinue service at any time and for any reason necessary to protect our team or ensure the quality of our work. Our representatives may decline to perform an installation or service in conditions that include:

• Unsafe or inaccessible plumbing conditions

• Evidence of existing water damage, mold, or structural issues in the installation area

• Disconnected utilities needed to perform the service

• Threatening, intimidating, or abusive behavior toward our team

If a service cannot be completed due to any of the above conditions, a trip fee may apply.

VIII. Cancellations

24-Hour Notice Requirement

We require at least twenty-four (24) hours' notice to cancel or reschedule an appointment. Notice must be provided via phone call, text, or email.

Cancellation Fee

Failure to provide the required notice may result in a cancellation or trip fee. If special-order equipment has already been procured for your installation, cancellation after equipment has been ordered may result in restocking or non-refundable costs being passed to the Customer. These terms will be communicated at the time of order.

No-Shows

If the Customer or an authorized adult representative is not present at the scheduled time and no prior arrangement has been made, the appointment will be treated as a cancellation without notice and the applicable fee will apply.

IX. Access and Property Entry

Property Access

By scheduling a service, you grant our representatives access to your home and relevant plumbing areas to perform the scheduled assessment, installation, or maintenance.

Plumbing and Installation Areas

Please ensure the installation area is accessible and clear of obstructions before our team's arrival. This includes under-sink cabinet space for RO systems, utility areas for whole-home filtration or softeners, and any shutoff valves or plumbing access points our team will need to reach.

Cooperative Housing and Condominiums

If your home is a co-op, condominium, or multi-unit building, it is your responsibility to obtain any required approvals, permits, or board authorization before scheduling installation work. Cove Water Solutions is not responsible for delays, cancellations, or additional costs resulting from the failure to obtain required building approvals prior to our arrival. A trip fee may apply if work cannot proceed due to missing authorization.

Pets

Please secure all pets prior to our team's arrival. We are not responsible for pets that escape through open doors during service, or for any injuries sustained by our team due to unsecured animals.

X. Equipment and Manufacturer Warranty

All systems and equipment installed by Cove Water Solutions are covered by the manufacturer's warranty applicable to that product. Warranty terms vary by manufacturer and product. We will provide warranty documentation for all installed equipment at the time of installation.

Manufacturer warranties generally cover defects in materials and workmanship under normal use. They do not cover damage resulting from improper use, unauthorized modifications, failure to perform scheduled maintenance, or pre-existing plumbing conditions.

Our labor warranty covers the quality of our installation work. Any installation defects identified within thirty (30) days of the original installation will be corrected at no charge. Issues arising after thirty (30) days or resulting from Customer modifications, misuse, or plumbing changes made after installation are not covered under our labor warranty.

XI. Maintenance and Filter Replacement

Proper performance of your water treatment system depends on timely filter replacement and maintenance as recommended by the manufacturer and communicated at the time of installation. Failure to perform scheduled maintenance may void the manufacturer's warranty and reduce the effectiveness of your system.

Cove Water Solutions offers scheduled maintenance and filter replacement plans. If you choose not to enroll in a plan, you are responsible for monitoring and maintaining your system per the manufacturer's recommended schedule.

XII. Property Damage and Liability

Our team takes reasonable precautions to protect your home during every installation and service visit. All work is performed by experienced professionals and backed by general liability insurance.

Any property damage must be reported within twenty-four (24) hours of service completion, via phone or email.

Limited Liability

We are not responsible for damage caused by pre-existing plumbing conditions, corroded or aging pipes, water pressure irregularities, or conditions not disclosed or discoverable at the time of installation. We are not liable for indirect or consequential damages arising from system performance, water quality changes, or appliance interactions.

Pre-Existing Conditions

We perform a visual assessment of the installation area prior to beginning work. If pre-existing plumbing issues are identified that could affect the installation or create risk, we will communicate these to the Customer before proceeding. If the Customer elects to proceed despite identified concerns, Cove Water Solutions assumes no liability for damage arising from those pre-existing conditions.

XIII. Insurance

Cove Water Solutions carries general liability insurance covering potential damages or injuries that may occur during the provision of our services. A certificate of insurance is available upon request.

XIV. Non-Solicitation

During the term of this Agreement and for a period of one (1) year following its termination or expiration, you agree not to solicit, hire, or attempt to induce any employee, subcontractor, agent, or affiliate of Cove Water Solutions to terminate or reduce their relationship with our Company for the purpose of working directly for you. Violation of this provision may result in a placement fee to cover recruitment and training costs.

XV. Modification and Assignment

This Agreement and your obligations under it may not be assigned, transferred, or modified without prior written consent from an authorized representative of our Company.

XVI. Website Usage

Our website is provided for the purpose of obtaining information about and scheduling our services. All use must be lawful. The following are prohibited:

• Downloading, copying, or reproducing website content without permission

• Using data mining tools, bots, or automated extraction software

• Using framing, deep linking, or other navigational manipulation

• Registering, subscribing, or unsubscribing any person without their authorization

• Using the website or its content for any purpose other than its intended use

• Harassing, threatening, or engaging in abusive behavior toward our Company, team, or customers

• Infringing on our intellectual property rights or those of our customers

• Interfering with or disrupting our website, servers, or security systems

XVII. Indemnification

You agree to indemnify, defend, and hold harmless Cove Water Solutions, its owners, officers, employees, agents, and subcontractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or connected with your use of our website or services, your violation of this Agreement, or your violation of any rights of another party.

XVIII. Limitation of Liability

To the fullest extent permitted by law, Cove Water Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or services, including but not limited to water damage, appliance damage, or changes in water quality. Our total liability for any claim under this Agreement shall not exceed the total amount paid by the Customer for the specific service or equipment giving rise to the claim.

XIX. Force Majeure

Cove Water Solutions shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to extreme weather, winter storms, nor'easters, flooding, power outages, supply chain disruptions, pandemics, government orders, or other acts of God. In such cases, services will be rescheduled as soon as reasonably practicable.

XX. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflicts of law provisions. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

XXI. Electronic Signatures

This Agreement and any documents delivered in connection with it may be executed electronically. Electronic signatures are recognized as legally equivalent to handwritten signatures for purposes of validity and enforceability.

XXII. Entire Agreement

This Agreement constitutes the entire agreement between Cove Water Solutions and the Customer regarding the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral, written, or electronic.

Contact

Questions about this Agreement? Reach us at:

Cove Water Solutions Website: https://covewatersolutions.com/home Email: [email protected] Phone: (929) 421-1493 Service Area: Long Island and Westchester, New York

© 2026 Cove Water Solutions. All rights reserved.